Privacy Policy

01Scope of this policy

This policy applies to information we handle as a business — for example, information collected through our website and when we provide implementation services and software to our customers. It covers both the personal information of individuals (such as a business contact's name and email) and the operational data that customers process through the Services.

When we process operational data on behalf of a customer, we act as a service provider and handle that data according to our agreement with that customer. The customer remains responsible for the information they choose to route through the Services.

02Information we collect

Information you provide

• Contact and business details you submit through forms, demo requests, or email — such as name, company, work email, sector, and message.
• Account and configuration information provided when onboarding to the platform.
• Correspondence and support requests you send to us.

Operational data processed through the Services

• Documents, emails, tenders, invoices, site reports, and other content that customers connect to or upload into the platform for automation and analysis.
• Structured outputs and insights generated from that content.

Information collected automatically

• Technical data such as IP address, browser type, device, pages viewed, and referring URLs, collected through standard web technologies to keep the site secure and improve it.

03How we use information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Respond to demo requests, inquiries, and support needs;
• Configure, deliver, and support customer implementations;
• Generate the automations, insights, and reporting that customers ask us to produce;
• Protect the security and integrity of our systems and detect misuse;
• Meet legal, regulatory, and contractual obligations.

We do not sell personal information, and we do not use customer operational data to train shared or general-purpose models outside of that customer's environment without their instruction.

04Consent & legal basis

Where required by applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, we collect, use, and disclose personal information with your knowledge and consent. Consent may be express or implied depending on the sensitivity of the information and the context, and you may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us.

05Sharing & disclosure

We share information only as needed to operate the Services, and only with:

• Service providers and sub-processors that host, secure, or support our infrastructure, bound by confidentiality and data-protection obligations;
• Professional advisors such as auditors and legal counsel, where reasonably required;
• Authorities where we are legally compelled to do so, or to protect our rights, users, or the public;
• A successor entity in connection with a merger, acquisition, or reorganization, subject to this policy.

06Data security

We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and the principle of least privilege. No method of transmission or storage is completely secure; while we work to protect your information, we cannot guarantee absolute security.

07Data retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, to provide the Services, and to meet legal, tax, and contractual requirements. Operational data processed on behalf of customers is retained and deleted in accordance with the applicable customer agreement.

08Your rights & choices

Subject to applicable law, you may:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to certain uses, or ask us to delete information we no longer need to retain;
• Ask questions or raise a concern with our privacy contact.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

09Cookies & analytics

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site work.

10International transfers

We are a Canadian company and prioritize Canadian data handling. Some service providers may process or store information in other jurisdictions. Where information is transferred outside your province or country, we take steps to ensure it remains protected by comparable safeguards and handled in accordance with applicable law.

11Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.